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Questions for the Staff - Austin Ask questions of your local staff here.

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Old 02-15-2017, 10:51 AM   #1
dieterwoot
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Join Date: Aug 4, 2016
Location: Austin, TX
Posts: 110
Encounters: 19
Default No access to account

Hi,

I'm having trouble accessing my account for the last one week. For some unknown reason, my password stopped working. I used the forgot password & reset password link to reset it, but even when I copy paste the password I received in email from Eccie, it gave me incorrect password error.

After one week of trying hundreds of times, now I could magically log in. I don't know if I'll be be able to login again to respond to this thread, so please reply on my email if you can.

Please help me fix this issue - it's killing me right now.

Thanks!
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Old 02-15-2017, 11:00 AM   #2
MC05688
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Join Date: Dec 21, 2016
Location: Crowley
Posts: 17
Encounters: 3
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I was having same issue only on mobile. Instead of copy and paste I wrote it down typed it in. Problem solved
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Old 02-16-2017, 07:43 AM   #3
ztonk
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Join Date: Dec 17, 2009
Location: Earth
Posts: 18,583
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The system is having some problems in this area that are being actively worked on by the technical staff. It should be resolved soon. There is a thread in the Technical Discussions forum on this as well.

ztonk
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