Escort "

[!!Jillann!!]

job details

Shift TypeFlexible

Job Description

Provide exceptional service to guests by coordinating all guest requests for special arrangements or services. Serves as ambassador for RMOTC and RHR. Serves as information center for all guest questions and requests and educates the guest on hotel services and city offerings. Escorts VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attends to immediate needs of VIPs upon arrival and follow through attention throughout stay.
Candidate Profile

Experience

Minimum one year experience in a similar capacity for a luxury or ultra-luxury hotel. Les Clefs d’Or golden keys a plus. Experience and working knowledge of Go Concierge, Opera and Lotus Notes a plus. Foreign language skills a plus.
Skills and Knowledge

· Detailed knowledge of area airports, restaurants, theaters, shopping, entertainment venues, directions
· Exceptional guest relations skills
· Multi-tasking skills
· Exceptional organization skills
· Computer proficiency
· Effective communication skills
· Ability to remain calm and collected in pressure situations
· Excellent problem solving skills
· Strong negotiation skills
· Excellent networking skills
· Flexible and accommodating
· Financial acumen
· Ability to creatively think on one’s feet
· Ability to stand for prolonged periods
· Ability to escort guests as needed
· Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc.
Education or Certification

High school diploma; hospitality degree a plus