Quote:
Originally Posted by leesa
I recently had one of my reqular clients ask me if he could email when he arrived istead of calling. He stated his wife goes thru his cell phone bill, but calling before was never a issue. I said ok and when he arrived he didn't have the donation saying his bank card was not working. What a waste of time, I should have went with my intuition on that one.
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Time for him to invest in a cheap Walmart Tracphone as a hobby phone. Basically a throw away phone.
You would think a regular wouldn't try and stiff you on the donation. There should be a higher level of trust when it comes to regulars. The client should expect the same level of service and TCB over time as that can sometimes decrease. And the provider should expect the same respect from the client over time and that he won't start looking for freebees.