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Hypersexual · 03-10-2018, 03:52 PM

Dear admin or moderator, my friend has not been able to access his account today. He requested a temporary password and a email was sent saying they would email him one but was not. I know it's currently spring break but if you could find the time to help him he would be grateful.Ill put his account info below.

Email: jariushoward@icloud.com
Account name: gametap

Tex9401 · 03-10-2018, 03:59 PM

Did he check his spam folder to see, if that message went there?
I checked his account, and it is not frozen.

I would have put admin request in, and that can take 2 to 5 days to process. Let me know.

Hypersexual · 03-10-2018, 04:06 PM

He has check both imbox and spam.

Hypersexual · 03-10-2018, 04:09 PM

We know his account is not frozen. He tried to login to his account today but it said his password was expired and he needed a new one. He forgot his password so he requested a new one but nothing has been sent.

Hypersexual · 03-10-2018, 06:11 PM

Have you put in a admin request yet. Please and thank you

ck1942 · 03-11-2018, 12:37 PM

Tell him to send an email directly from his email address here to:
websupport@eccie.net

Hypersexual · 03-11-2018, 03:00 PM

My friend did and so have I multiple times yesterday.