It appears you need to submit age verification.
Here is the info you need to submit that age verification
In addition, you must submit proof to
eccievp.verify@gmail.com that you are 18 or over to become a Verified Provider on Eccie. We require a photocopy of your Drivers License and/or state issued ID and your location. Your real name and address should be hidden, but your birth date and photo must be visible, along with your user name. We also need a close up picture of your face with you holding up the license or ID next to your face. Proof of age WILL be requested of ANYONE seeking VP status, regardless of their stated age. Please submit your information separately from the info you sent to your local staff for verification.