Marie, thanks for the reminder on screening and be sure to follow that in the future so you don't get another bad review.
People on this board HATE the caps lock - you should know that by now. Please write anything you want but just know CAPS are going to open you up for criticism...and the original message will be lost.
As far as the review goes, who cares? Let it roll off of you, it doesn't matter and don't spend any time letting it bother you. You know who you are - that's what matters.
I will say this though - if you provide BBBJ on your menu and it's viewable to potential clients, you should have given his BBBJ. The only way that doesn't deserve a bad review is if you clearly state you won't do xxxx if someone smells, etc. Don't get me wrong, I get it but if the hygiene is a condition to your menu, clearly state that before they make an appointment. OR give them their money back as soon as you meet them. Apologize and politely explain why you can't perform and walk away. You can't have the appointment on your own terms without him knowing that first, that's wrong.
Sorry, don't want to add to your anguish - just pointing out the one thing I think you could have done differently
Best of luck