HEPLFULL HITS GETTING HOLD OF A LADY ON ECCIE

[Guest070316-1]

To my prescriptipn of a date, has been to send a pm just to confirm your handle and to request the desired date and time as well as including references. Then send a request through p411 if the lady has one to quicken then references process (mentioned in the eccie pm that p411 was sent or included reference info). If a phone number is provided, perhaps let the lady know in a call or text, that a pm and p411 have been sent. Patience is key. Stay safe and happy hobbying.

[John4229]

It’s unfortunate that this thread has degenerated … in my experience and that of others I’ve seen, setting up appointments with providers has become a widespread problem lately and a dialogue on the subject would likely be helpful to customers and providers alike.

Can we try to get it back on track?

I’ll leave it to providers to coach to the flaky clients – call during working hours, schedule in advance, and that kind of thing. I’d like to provide a bit of insight from a customer perspective for providers – a couple things in particular:

First, include your hours in your showcase, ad, and SNATCH posts

If you already do this, then thank you – and please ignore the following bit - that goes for everything here.

If you look at showcases, ads, and posts, most providers don’t post their hours. A client can’t expect a provider to respond quickly during off-hours, but a provider can’t expect a client to know what those hours are unless you tell them.

“Available anytime 24/7” is total bullshit. Stop saying that because it creates the expectation that you actually are available anytime. You gotta sleep sometime, and probably don’t want to be working during every waking hour. “My usual working hours are noon to ten pm, but I can be available at other times with advance notice” is much better.

Second, include your approximate location in the same places

Location is important because it affects the time. If I have a two-hour window and want a one-hour session, I have to find a provider who’s within a 20-minute drive (allowing for traffic) to get there on time and not have to rush through the session.

Third, use a calendar

“Oops, I forgot” is unprofessional and does nothing for a customer who’s stuck in a last-minute scramble to find a substitute. He might forgive, but will be reluctant to schedule with you again, and will probably mention it to others in the men’s forum.

So when you set an appointment, use the calendar app on your phone to keep track. This isn’t social dating, but a professional service. Nobody would put up with flakiness and forgetfulness from a plumber, dentist, or any other professional.

Fourth, respond in a timely manner

The expected response time for email and website inquiries is to respond within 12 hours (that’s industry research, not just one customer’s opinion). For text, it’s under 2 hours (ditto). No research into PMs specifically, but they seem analogous to website inquiries.

If you’re independent, two-hours is probably not achievable outside of working hours (again, you have to sleep), but if you post your hours (per the first point) customers will understand when you don’t respond for a while.

If you’re going to use ECCIE, then use it – check PMs at the start of your shift, the end of your shift, and every couple of hours during working hours. Ideally, check every four hours during your “off” hours as well. If you do this regularly, messages won’t pile up in your inbox, so it should take only a few minutes to keep up.

Fifth, follow a standard pattern

For good providers, the standard seems to be a five-touch system

1. The customer sends an inquiry about availability - the provider responds yes/no within a few hours
2. The customer sends their verification details (references, etc.) - the provider confirms they are OK, within a few hours
3. The customer touches base the night before to confirm- the provider confirms it’s still on within a few hours
4. The customer texts 30 minutes before the appointment for location, longer if the location is more distance (commute time plus ten) – the provider responds within 10 minutes (she knew the time he’d be texting, so should keep an eye on the phone)
5. The customer texts when they arrive for the unit number – the provider responds immediately (again, she knew he was on the way and should keep an eye on her phone)

Some of these can be skipped (if the appointment is set the night before or on short notice, skip #3; if it’s known customer on a newbie-friendly provider, skip #2)

***

There might be a few things I’m forgetting – but I think that those five practices will help a lot. I don’t think any of this is unreasonable, and ought to be table stakes for a provider who runs her business like a business.

When a provider flakes on a client, it’s not just the client’s problem – it’s a loss of income to other providers who could have taken the appointment – so the ladies should likely join in encouraging their colleagues to tighten up and be a bit more professional.

[Slide It In]

Someone want to break it to OP, that 7 am to 9:59 am are daytime hours but before she wants to receive calls?
Good thing she can read, and tell time....

[tpepsi]

Her showcase rate is 220 hr and her ad is 200 hr.

So which is it?

[foxyred73]

it 200 rate I made a mistake on my showcase I will fix that