This is the fajitas for one I was served at Pappasito's last week.
I don't know what cut of meat it was but it was tough and it was definitely not skirt steak.
For $35 with tax plus tip, they could had used a better quality cut of beef.
I sent it back too.
It was brought to me less than 5 minutes after I placed my order with the waitress.
It was barely warm and the plate and meat and grilled onions underneath weren't sizzling and smoking and steaming like it usually is when they bring you fajitas that just came off the grill.
I asked for the meat to be made medium rare and it was well done.
I told the waitress: not even 5 minutes! Is this an order someone sent back and you threw it on the grill to reheat it for a couple of minutes before plating it with rice, beans, guacamole, pico and tortillas?
I carry a food thermometer and I showed her, it wasn't even the minimum safe temperature of 165 for medium rare beef.
I called the manager over, made them remake it which took 15 minutes instead of less than 5 and it came out of the kitchen sizzling and smoking and steaming and the meat was the correct temperature and medium rare.
I also had them replace the beans and rice and tortillas since they've gotten cold in the meantime.
I called the City health department food establishment inspectors and filed a report.
Then I called Pappas Restaurant Group home office in Houston and complained and I informed them that I did reported them to the city.
They sent me a $100 gift card.
They know me by name, I have been a customer of their restaurants since about 1983.
The know when they get a call or an email from me, they screwed up royally again and don't argue with the man, just apologize and send him a gift card of at least $100.
They also know if he posted the incident on Yelp and Google and Open Table, don't even try to deny it or get into an online argument with him where everyone can read it.
Like the one day at Pappadeaux they brought my 7 oz filet of salmon cooked rare.
Then the waitress tried to tell me "We serve all our grilled salmon sushi rare".
I told her this salmon is not processed the same after it came off the boat as the salmon that's processed for restaurants serving sushi and sashimi.
If I wanted raw salmon as in sushi or sashimi, I would had gone to a Japanese restaurant that served sushi and sashimi.
She then said "If you want it cooked more, I can send it back and they will put it in the microwave for a couple of minutes"
I asked her "Is that how you always do it?"
She said "Yes. When a customer feels their seafood is undercooked, we put it back in the microwave"
I told her "No. You are supposed to remake the dish from scratch. You don't know what the fuck you are talking about, do you? How long have you been a server? Do you even have a valid Food Handler Certification card? Take this back and go get your manager NOW!"
I did report them to the city that time and called Pappas and they also send me a $100 gift card that time.
Serve raw salmon that is not sushi or sashimi grade to a customer and on top of that, it has been on a hot grill which means food safety pathogens and bacteria will have started to grow on it and then you tell the customer you are going to cook it some more by zapping it in the microwave?
That is against all food serving establishment food safety and handling rules.
Trying to get a customer sent to the hospital?
