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A P411 Client should be held to a higher professional standard, just as a P411 Provider should be.
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I agree.
That said, a lot of providers don't understand that a Request for an Appointment does not equal a Booked Appointment, and probably 80% of NC/NS reported are actually Inquiries where the client never followed up, after the provider responded that she would be available.
I have no idea if that is the case in this situation, and if it's NOT... then I most definitely want to know who it was and the details of the incident. Habitual NC/NS on either side of the fence will result in the loss of P411 account.
However, all those providers who contact me angry because a client didn't confirm an appointment, calling it a NC/NS... it's not a NC/NS, and please save your energy for real issues.
There are 3 steps to booking an appointment.
1. Appointment Requested by Client
2. Provider confirms Availability
3. Client confirms Appointment.
If #3 hasn't taken place, an appointment hasn't been booked. Not even tentatively.... and it's not possible for a NC/NS to occur unless the client has followed through with #3 (which he IS NOT obliged to do, btw).
Sorry to take this thread as the opportunity for my little rant, and please read this knowing that I have NO idea whether this applies to the situation with the OP or not.
So ladies, you must have #3 written in stone, for an appointment to be booked.
And clients, when you inquire with a provider, let her know one way or another (asap!), because chances are that if you just leave the appointment process open-ended, it's going to turn into a NC/NS report elsewhere.
All the best,
Gina
www.preferred411.com