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Technical Questions Even the most computer-savvy may have technical questions regarding navigation of the site. Ask it here! If you have an answer, be our guest! (For further assistance, contact your local moderator or see the "Emails to the Staff" post in the Questions for the Staff city forums)

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Old 02-11-2019, 02:57 PM   #1
epiphanyxtc
Upgraded Female Account
 
epiphanyxtc's Avatar
 
User ID: 31245
Join Date: Jun 15, 2010
Location: New Orleans, LA
My Bio Page
Posts: 178
My ECCIE Reviews
Default Help! Cant update profile image or add new pictures to my profile?!?!

Hi,

I'm trying to come into compliance for the new pic standards.
I go to my showcase and it will not update new pictures (only delete old ones with the exception of my profile pic) or allow me to change my profile picture.

I've tried multiple times, restarted, shut down my browser, checked pic size...
everything seems good, except it doesn't work.

To go into explicit detail...

I've restarted and cleared my browser history.

I go to edit profile
I go to the add + button (for images)
I click it
I select the picture 5MB (well below the 80MB limit)
it says it's uploading then redirects and does not update the picture
I WAS able to delete a photo from my gallery w/o issue.
I canNOT however delete my Profile picture or select a new one!
Similar issue to above only sometimes it doesn't say loading or do anything at all after trying to select a new image.
Just sits there.

I used a chrome book using the chrome browser.
I also tried iphone using safari, full site, same issue.




Please help.... I'm concerned about deleting my profile and not being able to load anything to a new one...

Thank you in advance for your time.


Sincerely,

Epiphany
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Old 02-11-2019, 03:03 PM   #2
epiphanyxtc
Upgraded Female Account
 
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User ID: 31245
Join Date: Jun 15, 2010
Location: New Orleans, LA
My Bio Page
Posts: 178
My ECCIE Reviews
Default

Also Can't access my profile or edit from the mobile site.
So, that isn't an option either
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