Quote:
Originally Posted by trexxxs
As has been said, it is all just part of doing business. But the main factor in determining how the incident will be perceived by both parties is communication. If a valid conflict arises and the party that cannot fulfill the appointment notifies the other and is reasonable in explaining the situation, most people are understanding. But not calling or offering any explanation is what sours clients and providers alike. It's no different than dating - did your date cancel and reschedule, or did you get stood up?
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I agree. But explanations and apologies have limits, too. I had a bumpy time setting an appointment with a provider within the last couple days then arrived and she had 5 different excuses about why she kept me waiting 45 min. We rescheduled for the following day and I made sure the time worked for her. Confirmed it next morning and she said yes, we're on.. Then silence until just after we were supposed to meet and she texts and has a couple more excuses and says she'll be there in 10. After silence and no response for 30 min, I left. SNAFUs happen, and legitimate problems arise. In those circumstances I'm happy to accomodate and be as flexible as I can. But there is such a thing as not having it together.
The really hard part with this provider is that she really was sorry each time and really had many of the problems she described. (You know them, but you've rarely heard all of them at one time ... cell problems, problem with the room, real honest to goodness problem with her car, etc.) But apologies only go so far, and screwing up almost as bad on the rescheduled time won't back up her verbal I'm-really-sorrys she had said on the first go round.