Let's assume you were either phished or keylogged.
In the event you were phished (by not being careful with your browsing!), you'll want to change every password and access questions to anything you've got, put simply. Also, using Chrome is about as safe as pole vaulting over a lava pit. Use Firefox, with security-minded add-ons.
In the event you were RAT'd or keylogged, you'll need to reformat completely. After your reformat is done, THEN follow the steps I mentioned previously.
Oh... and be careful where you browse.
Let me know if you need any help.
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