Quote:
Originally Posted by hookem69horns
+1000 and if not rating, there is a lot of discussion.
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You may think this...and you may think that it's only about money..but I believe you are a tad off.
you know what always comes up over and over again?
(oh, i'm so gonna get shit for this)
negatives that tend to come up over and over....
does he try to stay longer than his time with you too?
does he try for another pop with ten minutes left with you as well?
is he always clean? or, eww...did you notice that too?
how do you like his "trim" job? I swear - I'm ready to get out the weed whacker myself! (guys...just a little trim...a little bit here and there...no shaving needed...you're wife will like it too, really!)
positives...(my favorite and what we actually USUALLY talk about)
So and so said he knows you - said you are so sweet and said to say hi. "Oh really, he is so nice. He's one of my favorite clients. I've known him xx long and I remember when he did this...or said that...."
GUYS - we remember you.
You may think we don't - but the nice little things that you do, ARE REMEMBERED. I remember the little gift tin that I got with a thank you card.
I remember my client that always, always hand writes a thank you inside his thank you cards. My client that always wants to listen to certain music with me after we are done - to just wind down from the stress of his job. I remember the little things given to me for one of my kids. Just as I know that come next week I will have an ecard in my inbox as I do for every holiday - that is wishing me and my kids a Merry Christmas.
I know we tend to bitch and moan about the negatives - but sometimes that's what frustrates us most and you know the rule...10:1 with bad experiences even in basic customer service experiences. I wonder how that applies to the hobby?
But don't count yourselves out just because you think we only think of you as dollar signs.
At the end of the day - I do admit it is nice to not be freaking out trying to figure out how I'm going to make what is left in my bank account stretch to pay five different bills....HOWEVER....YOU GUYS make it so wonderful to know I can look forward to another appointment with you OR tell another lady to look forward to HER appointment with you - because you brighten up our days.