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Technical Questions Even the most computer-savvy may have technical questions regarding navigation of the site. Ask it here! If you have an answer, be our guest! (For further assistance, contact your local moderator or see the "Emails to the Staff" post in the Questions for the Staff city forums)

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Old 01-12-2010, 03:25 PM   #1
m5552009
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Default Help For New ECCIE Provider

A former ASPD provider, who is not computer savy, has asked me to help her establish an ECCIE account. When I sign in from my computer ECCIE recognizes me by my IP address. How do I get around the IP address recognition so I can sign on and establish the new provider's account?
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Old 01-12-2010, 05:11 PM   #2
Omahan
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Can't you do it from her computer?
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Old 01-12-2010, 05:24 PM   #3
m5552009
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Default Provider Help

Thanks, but her computer is down because of hardware problems.
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Old 01-12-2010, 05:44 PM   #4
Txh64
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Not to be too simple, but have you tried clicking the "Log out" tab beside the "Search" tab on the main page and then letting her login.

You may have to delete your browser cookies. Or delete remembered passwords if you are using that feature of whatever browser you are using.
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Old 01-12-2010, 06:51 PM   #5
m5552009
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TXH64
Thanks....the logout tab on the main page did the trick. I will figure this site out with time.
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Old 01-12-2010, 09:52 PM   #6
Txh64
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You are welcome. Glad to help. It was a lucky guess.

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Originally Posted by m5552009 View Post
TXH64
Thanks....the logout tab on the main page did the trick. I will figure this site out with time.
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