We do strive to make sure of the lady being reviewed when assigning the reviews. Occasionally, mistakes are made. When that mistake is pointed out to us, we go back and correct it.
This is just one of the reasons why it is important for all the fields to be filled out. Each additional piece of information helps us to get the review correctly assigned. When a reviewer neglects to put all the available contact information in, i.e.,phone number, email address, website, etc, it makes it difficult to make sure that the review is correctly assigned.
And as to why you have lost two reviews, if you will send me a PM with the lady's name, I will look into it for you.
The Colonel
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