We're going to have to assume you're talking about the ichiban spa in Colorado Springs, yes? Since there isn't a separate board for CS you might want to make that clear. I've never been to that spa under that name and I don't know anything about the current operation at all. You might want to check out rub maps.
It's 100% normal for there to be a mamasan who welcomes in new guests and vets them and assigns them to a room and an attendant. Some places have a lineup, and some don't. I think in Colorado not too many have a lineup although I understand that it's common back east.
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