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Questions for the staff - West Texas Ask questions of your local staff here

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Old 06-19-2018, 09:41 AM   #1
sidekick
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Will premium access be reinstated to those of us who had it at the time the site went down?
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Old 06-19-2018, 10:13 AM   #2
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and will those with paid access be credited for the down time?
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Old 06-19-2018, 12:28 PM   #3
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PA works the same as always. If you feel like you lost PA access during the downtime you need to email web support
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Old 06-19-2018, 09:04 PM   #4
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how can PA work the same as always when reviews can not be seen?
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Old 06-19-2018, 09:52 PM   #5
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The reviews are called encounters now and those still garner PA access. The old reviews will most likely stay hidden for some time
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Old 06-19-2018, 11:24 PM   #6
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Hello I had Premium access prior to the blackout, and now I don't. How can this be reinstated?
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Old 06-19-2018, 11:31 PM   #7
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Read post #3
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Old 06-20-2018, 01:45 PM   #8
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um....ALL paid access or premium access days that were encompassed during the blackout should be credited and there should be a notice of this policy. nobody should have to be emailing anybody to secure something already fucking paid for.
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Old 06-20-2018, 02:57 PM   #9
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I'm just telling you what we've been told
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Old 06-20-2018, 05:24 PM   #10
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i just looked at my 1 year subscription and i see no adjustments. the end date should be moved back for the amount of time of the blackout. what's it been? 2 months?
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Old 06-20-2018, 06:11 PM   #11
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Then as previously discussed you need to email web support
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Old 06-20-2018, 06:32 PM   #12
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how does one “email web support”?
what’s the address? what info needs to be included?
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Old 06-20-2018, 06:36 PM   #13
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Websupport@eccie.net
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Old 06-20-2018, 06:46 PM   #14
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thanks

imo, PA, and eccie in general, are not working same as always

reviews can not be read, so, PA to what?

regional forums are gone, so, where would one post an encounter in, say, NM? when?

the fair thing to do would be credit anyone who had PA access
with the amount of down time + however long it takes to restore those forums
without having to fight for it
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Old 06-20-2018, 06:55 PM   #15
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Old reviews most likely won't be coming back. At least not anytime soon. Pay for play outside of the ROS is the issue. I understand the frustration but forums are being added back as quickly as they can be fixed. It's not an easy process.
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