Once you make a change to either your email address or password, you will receive an email. Sometimes, it may go to your spam. Once you receive that email after you make that change, you will have to activate the change you just made. You activate that change by clicking the link in the email you receive after the change. If you don't do that, you will not be able to access your account.
if there is still a problem, then contact us at
Nola@eccie.net
make sure you communicate the issue at hand, so we can help retify the situation for you.