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08-05-2018, 12:07 PM
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#1
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Gaining Momentum
Join Date: Nov 12, 2010
Location: Pittsburgh
Posts: 35
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Why is my Subscription not extended?
On Feb 03 I purchased a 6 month subscription as I had many times previous. During my 6 month subscription I was unable to access said subscription,(due to the current farcical government intrusion ) for at least a 3 months. I would expect at the very least that my subscription would be extended 3 months. Please treat your regulars with as much support as they give you.
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 | 1 user liked this post |
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08-05-2018, 04:27 PM
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#2
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Valued Poster
Join Date: Dec 24, 2010
Location: .
Posts: 9,772
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32 posts in 8 years lol
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| 1 user liked this post |
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08-06-2018, 01:26 PM
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#3
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Administrator
Join Date: Dec 16, 2013
Location: mace induced daze
Posts: 10,267
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| 1 user liked this post |
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08-16-2018, 07:02 AM
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#4
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Valued Poster
Join Date: Oct 14, 2011
Location: Frisco
Posts: 407
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I have the same question and emails have gone unanswered
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| 1 user liked this post |
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08-16-2018, 02:49 PM
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#5
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Account Disabled
Join Date: Sep 19, 2009
Location: USA
Posts: 21,974
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Quote:
Originally Posted by crnkit
On Feb 03 I purchased a 6 month subscription as I had many times previous. During my 6 month subscription I was unable to access said subscription,(due to the current farcical government intrusion ) for at least a 3 months. I would expect at the very least that my subscription would be extended 3 months. Please treat your regulars with as much support as they give you.
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Quote:
Originally Posted by cimarron
I have the same question and emails have gone unanswered
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Both of your profiles Premium Access subsriptions have been adjusted...
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| 1 user liked this post |
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08-18-2018, 02:25 PM
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#6
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Premium Access
Join Date: Oct 28, 2015
Location: N/A
Posts: 79
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Premium Subscription
I asked the same question, but haven't gotten a response back.
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| 1 user liked this post |
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08-18-2018, 08:04 PM
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#7
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Administrator
Join Date: Dec 16, 2013
Location: mace induced daze
Posts: 10,267
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Quote:
Originally Posted by Davincib1
I asked the same question, but haven't gotten a response back.
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Your account is showing as PA?
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| 1 user liked this post |
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08-18-2018, 08:19 PM
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#8
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Account Disabled
Join Date: Sep 19, 2009
Location: USA
Posts: 21,974
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Quote:
Originally Posted by Davincib1
I asked the same question, but haven't gotten a response back.
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Who did you ask? Did you send an email to websupport@eccie.net?
Maybe you, along with anyone else with PA subscription issues during the shut down should try that 
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| 1 user liked this post |
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08-19-2018, 09:13 AM
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#9
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Valued Poster
Join Date: Jan 16, 2010
Location: Texas
Posts: 51,038
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Quote:
Originally Posted by DickEmDown
Who did you ask? Did you send an email to websupport@eccie.net?
Maybe you, along with anyone else with PA subscription issues during the shut down should try that |
I tried that link before, but it went no where. Should we copy and past using our regular email. I've asked the same questions in various forums, but got no response also.
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| 1 user liked this post |
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08-19-2018, 09:20 AM
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#10
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Account Disabled
Join Date: Sep 19, 2009
Location: USA
Posts: 21,974
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Yes, please email websupport@eccie.net again, thanks.
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| 1 user liked this post |
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08-19-2018, 10:28 AM
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#11
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Valued Poster
Join Date: Jan 16, 2010
Location: Texas
Posts: 51,038
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Quote:
Originally Posted by DickEmDown
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Thank you. I did. If appropriate I'll post the response I get.
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| 1 user liked this post |
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08-19-2018, 11:59 AM
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#12
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Account Disabled
Join Date: Sep 19, 2009
Location: USA
Posts: 21,974
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Quote:
Originally Posted by LexusLover
Thank you. I did. If appropriate I'll post the response I get.
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No need to respond in this thread...but websupport hasn't received anything from you yet...
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| 2 users liked this post |
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08-19-2018, 01:06 PM
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#13
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Administrator
User ID: 16
Join Date: Mar 6, 2009
Posts: 7,631
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LexusLover,
Your Premium Access has been extended for 2 months and 11 days to cover the amount of time you have lost during the outage.
Unfortunately there is no way to just extend everyone's because everyone had a different expiration date, some didn't lose as much time as others, and a few other variables to consider.
So with that said, it's entirely manual.
Expecting a quick response from a websupport email is a reasonable expectation, but when you add to it that it's a volunteer job, websupport also gets emails for about every other technical issue folks have on the site, it's been challenging, to say the least, to get back with members in a reasonable time in some cases. Our apologies.
Your PA will give you access to make private posts, read ROS on encounters posted after the site came back up, and access the Men's Lounge.
Eventually you have access to all of the reviews posted prior to the shut down but we are not quite there yet.
Take care
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08-19-2018, 01:08 PM
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#14
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Administrator
User ID: 16
Join Date: Mar 6, 2009
Posts: 7,631
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Quote:
Originally Posted by LexusLover
I tried that link before, but it went no where.
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Could you point me to which link you are referring to? I've ran into a few links that still had http instead of https. If this is the same situation, I'll be able to fix it too. Every link on the site should be a working link
TIA
St. C
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| 1 user liked this post |
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10-10-2018, 10:53 PM
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#15
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Premium Access
Join Date: Jan 8, 2010
Location: Steeler Nation
Posts: 18,663
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Fyi - I just sent an email to websupport@eccie.net with a similar Premium Access extension request.
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| 1 user liked this post |
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