"Cognitive dissonance is a communication theory adopted from social psychology. The title gives the concept: cognitive is thinking or the mind; and dissonance is inconsistency or conflict. Cognitive dissonance is the psychological conflict from holding two or more incompatible beliefs simultaneously."
Another way to view this is:
dissonance
Lack of agreement or harmony between people or things.
‘the party faithful might be willing to put up with such dissonance among their candidates’
Cognitive
Late 16th century: from medieval Latin cognitivus, from cognit- ‘known’, from the verb cognoscere.
Or, you don't know what you know.
Question: Does this describe something else?