I hope you get it, but I wouldn't attach any high aspirations to that, regarding the ownership of a whore board providing you excellent customer service and easily issuing one. However I vaguely remembered something, so I poked around until I found it in the sites "Terms of Service", a section at the very bottom titled "Return & Refund Policy"
https://www.eccie.net/misc.php?do=tos
Their key phrase seems to be "was not available", implying in my opinion at the time of purchase, versus wording after the purchase such as "becomes unavailable". Based on their wording, I wouldn't hold my breath, but if I was in your shoes, why not shoot them that email.