Quote:
Originally Posted by darkwader
I'll tell you where not to go: double eagle steakhouse at legacy west. was the biggest let down I've experienced of late, right from appetizers, sides and the ribeye which had like zero marbling...biggest waste of money in the metroplex imo
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I never been to that one, it's owned by Del Frisco but I will second it because I took a couple of friends to lunch at Del Frisco Grille in the Shops at Legacy, which is just next to Legacy West on the east side of the Dallas North Tollway.
We all each ordered their 16 oz prime ribeye at $45 each, we asked for all 3 steaks to be grilled medium rare and they were all tough and gristly.
The manager said I don't know what happened. But next time y'all three come in, I will comp you a free appetizer.
There won't be a next time.
The service was also horrible too.
The waitress we had was pretty, typical Frisco/Plano white girl, but she took our order and we never saw her again until she came back to bring us the check after we spoke with the manager about our steaks.
Someone else brought us our drinks, our appetizers, our salads, our entrees, refilled our drinks and then cleared our table.
She never did a checkback within 3-4 minutes of us receiving our appetizers and then again of us receiving our entrees to make sure they were all cooked to order and that all our individual orders were complete.
This was at 5 in the afternoon on a Thursday before the beginning of the dinner rush and we were only one of 2 tables in the whole place.
My friend paid by credit card but he left the tip in cash: $20.
Which I think she should had gotten no tip and given that $20 to the Hispanic bus boy who brought us our food and refilled our drinks and cleared our table.
On the credit card receipt he signed, next to tip, he wrote:
0
He wrote the same thing on his customer copy and he also took a photo of the merchant copy he signed.
He told me later when he looked at his bank account after the charge was completed, it was $40 more.
So the waitress wrote a 4 next to the 0 to give herself a $40 tip.
He called the restaurant and whoever was the manager he spoke with was pretty unhelpful and unconcerned with the my employees are honest and they wouldn't do that attitude.
BUT how about you come back in and I comp you a free dessert with your meal?
He took the case to his credit card company with the photo of his receipt and also to Del Frisco Corporate with the threat of going back to the restaurant with the police during their busy dinner rush to confront the waitress and have her arrested for Credit Card fraud and theft.
Del Frisco Corporate ended up refunding him the full amount, almost $267 including the $40 tip and the $20 cash tip.
Ever since this happened to him, I have been making a habit of taking photos of all the merchant copies of credit card receipts I sign at restaurants and anywhere else as long as the receipt has a line for tip.
I also started
paying cash at restaurants.
You hand the waitress or waiter your credit card and they disappear.
They can be taking photos of your credit card including the back of it with the 3 digit security code.
Of some are even more sophisticated and have skimmers and scanners on them to swipe your card.
There has been cases of service industry servers who did so and use the number to buy stuff or have a new card issued to them:
https://www.eater.com/2017/12/27/136...otect-yourself
https://www.mcall.com/business/econo...716-story.html
https://fox59.com/2015/04/03/server-...at-restaurant/
https://www.noobie.com/servers-steal...-a-real-thing/
