Quote:
Originally Posted by 405Newguy
Why didn't the mods or owners say something before they removed it? I'm not 100% sure but don't some people pay for premium access? So, did they just lose money? Why not give everyone a heads up?
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Exactly. Everything you mentioned was unbelievably appalling, unprofessional, and disrespectful to Oklahoma members, regarding not giving them a heads-up about shutting down their state.
What company shuts down a service to a certain group of it's customers without warning? How this was handled is not only reprehensible, but probably greatly damages the trust customers in all states have for ECCIE, and here's why. If ECCIE did it this way for one state, whose state is next and when?
The crazy part about all this, ECCIE ownership and staff had at least 3 weeks to handle this in a much nicer and more professional manner. There was an Oklahoma forum thread in which some staff member named TBONE posted on 6-2-23, "Staff Discussing, Thanks", regarding this new Oklahoma law. This was the link to that thread and it was post # 2 in it
https://eccie.net/showthread.php?t=2921265
Based on that staff post, ECCIE had plenty of time to give Oklahoma customers a heads-up about how all this would be handled. I wonder how many paid Premium Access subscriptions were renewed, or purchased for the first time, by Oklahomans during those 23 days. And if I was an Oklahoman and had purchased a long-term PA plan, and didn't get a lot of time out of that yet, I'd feel extremely pissed off and ripped off, and who wouldn't feel that way?
The way ECCIE handled this as a company, I believe it greatly damaged customer trust in all states, regarding customer expectations of them always doing things the right and professional way. And that will probably hurt ECCIE financially, because what members in other states are going to sign-up for long-term PA plans, not knowing when their state will be shut-off without warning.
In my opinion, ECCIE owes all it's Oklahoma members a huge apology for how they handled this, and probably owes it's Oklahoma members a lot of PA refunds.