Quote:
Originally Posted by ControlFreak
Now I am not talking about some calling an hour ahead of time to cancel. This is going to happen and everyone should accept that.
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I don't see things as quite as black and white as some. Personally, I think
sometimes a NCNS is excusable . . . and
sometimes a cancellation an hour in advance is not.
Excusable NCNS:
I give an email address but not cellphone # to the lady (because a phone call while I'm at work can attract too much unwanted attention) and she's somewhere she doesn't have access to a computer.
A couple of very reputable ladies have overslept, not because they were unprofessional but under abnormal circumstances where it was understandable. If she's sleeping, she can't call in advance. But both were very contrite in their apologies and offered discounts of 1/3 or 100% on the next session. [If you want their names, Sophie and Caitie Mae.]
One lady NCNS'd me because she accidentally wrote the wrong date down in her schedule. She didn't realize she'd NCNS'd me until later. Again, very contrite and insisted on no charge for the next session. [If you want her name, Nicole Sanders.]
The above, to me,
would not indicate a lack of integrity. At most, not being as careful as they might have been and not necessarily even that. [On the other hand, Rebecca, Casey (Texas Tiger), Madison Taylor, perhaps Dayin Park . . .]
Inexcusable cancellations:
If I don't like studios or AMPs, and I can't easily schedule on short notice with the ladies I like to see, even a cancellation an hour in advance will screw up my window of opportunity. If a lady cancels without any explanation or any signs of being sorry, or gives one of those fake-sounding explanations . . . that gives me the impression that she doesn't respect my time or schedule and just blew me off. Or if she gives an explanation that should have allowed her to let me know not an hour in advance but one or two
days in advance . . . I would consider that irresponsible.
Either of those, to me,
would indicate a lack of integrity.
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I think you
can report no shows on
any site. There's nothing really stopping us, is there? It wouldn't be a perfect system, because the nuances that tell the rest of the story aren't always presented (particularly if we hear from only one side) and some instances will reflect honest misunderstandings or miscommunication. But it can be done with what we have now.
Perhaps your question is more along the lines of: "people
can do it, but they
don't; what can we change so that they
will?" That depends on why people don't now, and there are probably lots of reasons. Some because they have thin skin and their feelings are bruised by WKs? Some because they consider the violation trivial or excusable? Some because they consider compensation received to have wiped the slate clean? Some because they think it will be blown out of proportion? Some because they just don't post much, period? Or, in the case of the ladies, because of the firestorm and possible loss of business when they post complaints about clients?
First rule of management: beware the "oughta wanna" mindset. Just because people ought to want to do something, that's not enough. You have to figure out whey they don't, and either provide a stick or a carrot to influence their behavior. At the first level, what you're talking about is a stick to influence the behavior of those who NSNC. At the second level, you have to consider a stick or carrot to influence the behavior of those who
experience the NSNC and who you want to share that information somehow.
Then design the incentives so the information will be shared and the safeguards (if even feasible) against false information.