ATM messed up---statute of limitations?

[Brooke Wilde]

Not entirely the same thing, but about 5 years ago Chase made a mistake & to this day they have never taken the money out of my account.

I had a Chase account & I was making a purchase from someone that had a Chase account, so I did a Chase Quick Pay for $900.00 & for some reason they paid him but never took the money out of my account.

Till this day they have never taken the $900.00 from my account nor contacted me about the matter.

[tia travels]

Originally Posted by BigBamboo

Typically they audit the ATM deposits / disbursements ledger against the last ATM audit, which includes cash removed and cash restored into the ATM by the company servicing it. If there were claims made for a faulty deposit or disbursement the bank would review and investigate that ledger. But in your case it’s been 5 months without any official claim by you of the deposit error, which typically would be something like the deposit money being accepted by the ATM but no acknowledgement written or otherwise by the ATM of your funds deposited. But in your case your funds were returned but deposit accepted electronically.

You didn’t mention receiving a receipt for your funds deposited despite the ATM returning to you the money. Did you receive a written receipt?

If you received a written receipt then you’re in the clear. If not then you’re at risk of reversal of that ATM deposit.

But since you don’t have a claim number for the ATM error the bank has no record an error occurred against your deposit. As far as the bank is concerned your deposit money on Monday s completely different cash than the deposit money the ATM errantly credited to your account. In other words all the cash in the ATM picked up on Monday by the ATM on Monday could belong to anyone including you.

I believe errors like these are written off by the bank. Because the cash out / cash in doesn’t equal on the electronic ledger compared against the ATM cash retrieved by the ATM servicer an internal investigation would have taken place. But apparently the ATM ledger was unable to point them to your account as reason for the cash shortage versus the ledger.

I like and appreciate all the replies so far, but this one is kind of what I was looking for...someone who might know how ATMs work and banks work. I looked back into my receipts and I don't see one for that ATM deposit (probably because the ATM froze and that's why I was starting to call the 800# because of no confirmation originally....when a few seconds later it spit the cash out) but I have one for the next day when I redeposited the money and had made notes on the receipt (the reason) why I'm depositing the same amount in the bank that was just deposited the day before (in case IRS tries to apply that deposit toward income...so they know it was a mistake).



I just looked at my statement and the statement says I made 2 deposits within a day of each other:
1). at the ATM
2). the next day


both for same amount....so I guess that's a confirmation from the bank that I made the deposit (even though I never got the paper receipt from the machine.)


Thanks for the insight. :-)