A few things.
I call BS on Sami playing you two against each other. She is one of the most honest people I've ever met, and one of the few who has the very lovely quality of never having ulterior motives. She wears her thoughts and intentions on her sleeve and I've never witnessed her behave otherwise. I think the problem is the obvious communication breakdown between you and your photographer. You cannot step back and say "I had no dealings with her" when YOU placed the ad about the photo shoot, therefore establishing yourself as a, what, middle man? Agent? I'm unclear on why you're even advertising photographers.
Read my website maybe you will get a view of my business philosophy and business model.
I stated because the ad said that... I did get her her ALL her photos SHE HAS THEM. Secondly The ad she refers to and you as well was for a photo shoot in Nov we did with her friend ( notice the date) The shoot Sami attened wasn't advertised. She was invited to come with her friend.
I still hold that I was not her agent in that the ad stated to contact me for details and to schedule SHE DID NOT.
The two people who also shot that day WHO DID speak to me directly and followed the instructions don't seem to have any problems.
11-14-2013, 12:29 PM #
1 MagnificMedia
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Join Date: Feb 18, 2012
Location: Houston Texas
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Photo Shoot Sunday in Houston
We have 3 time slots available for Sunday photo shoot.
Photog is Boudoir Imagery based in San Antonio
$150 for 3 looks 15 edited photos and you get all your pics for later edits
call for details and to schedule!
Depending on your size some outfits, costumes, wigs and shoes available
Also, regardless of what Sami signed (and here is where I think she messed up, as I would never sign an agreement that stated I didn't have full and sole rights to the photos), YOUR ad stated "and you get all your pics for later edits" so YOU had an obligation to follow through with that. 29 days after the shoot is a LONG time to wait for any of her photos.
REGARDLESS???? SHE DID SIGN IT.. It's called a contract and a release If she had a question about the discrepancy between the ad and the paperwork she could have brought it up. But She never saw the ad that is not what brought to the shoot. If she did se the ad she did do what the ad said
Every photographer I've EVER worked with took a minimum of 600+ photos during the shoot, often many, many more. Whoever is telling you that less than that is standard is just lazy, or doesn't actually know what they are doing. Any professional photographer will tell you that it takes dozens of shots to get one usable one. *shrug* Maybe I work with people who have higher standards for their business.
Maybe you are just harder to shoot.. You are a beautiful lady but...Who know why who does what. You are not an expert in the field of photography and there are many different ways that photogs do their business. You can call it lazy. Sami can call it Lazy but she still holds responsibility to ask all those questions. Maybe she was being lazy not to have asked...
Not that she came to the shoot as a result of it but....The ad doesn't state you get 600 unedited shots. It says CALL FOR DETAILS...Did she no. If she wanted to know or was concerned she just had to ask...BEFORE the shoot.
You're missing the point. Yes, every photographer makes standard edits to pictures. They do NOT list publicly what they did to those pictures to try to shame someone. They also do not threaten to post the unedited versions just to be mean and spiteful.
They also aren't called out on a board and lied about either probably.
To start a post saying she didn't get what she paid for is a lie. To say she was disappointed because she made assumptions, didn't read the paperwork or didn't follow directions would have been more appropriate.
Also, it DOES seem to me (from her side of the story, of course) that you two have given her the run around. You make all these statements about what's been offered her (e.g. the dress (huh?), her money back, a make up shoot) and yet I see no follow through on these things. You can't say "Well I offered this!" if there's been no real attempt to actually provide it. Are you telling me that you (or your photographer) have extended your hands with her money in them and she refused to take it? If not, then you are not following through on that claim, and therefore should not bring it up in public as if it makes everything okay. And she never called you illiterate. She suggested that the ad READ that way. Let's not get overly sensitive when NOTHING she has said was even HALF as insulting as the insults you hurled her way.
The offers were made by me and Leo apparently some of them she took.
Plus AS I HAVE STATED REPEATEDLY she got what she paid for and what she said she wanted ALL HER PHOTOS.
It may be yours & her opinion it wasn't a good value, it maybe yours & her opinion that it took longer than she would like. But to call it a bait and switch is a lie, To say she was lied to is a lie. Now you and Sami may not accept that some things time-wise were beyond our control but my belief is that is unreasonable. The only thing she didn't get was her money back but she was involved in the decision on how that would happen with me after the holidays all the while agreeing with Leo that if she could get something else ( a few more photos) that would take care of it. She did get those.
The fact that you put up an apology for your public behavior, but are STILL making the same excuses and accusations truly makes the apology ring false. You just realized that you showed an ugly face and are trying to do damage control... badly. An apology of this type comes with humility, regret, and a willingness to help the client find satisfaction. You are still just trying to call her unreasonable and defend your position. How do you consider that any sort of apology? Just seems like PR damage control lip service to me...
The apology is real and for my firing back some insults.
And I am sorry she's disappointed just like I was sorry my grand daughter was sad to learn there is no Santa. But because I am sorry I can't make a real Santa...I just can't
The explanations as to what occurred business wise are real. I did not apologize for the business part of this because she was not mislead, treated badly by me or Leo during the business transactions WHICH STARTED WHEN SHE SIGN PARERWORK WITH LEO AND ENDED WITH HER ACCEPTING HER 80+ PHOTOS EDITED AND UNEDITED and using them I might add.
Just because she still doesn't like the truth doesn't mean I am not regretful.
I can't make something happen with this that is not possible. What she is asking for is unreasonable. For her to TAKE NO RESPONSIBILTY IN THIS is unreasonable. For her to persist in trying to ruin my business is unreasonable. These are all truths. I have done all I can.
But in the spirit of OK let me make this right ask your friend what she wants me to do for her to fix this and I will. (Anything within reason)
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Luscious Leo
